home improvement plumbing lighting furniture appliances
sprinklers lights irrigation bathroom kitchen faucets tubs sinks fixtures
showers sauna décor bathtubs toilets vanities outdoor living room dining fans
sprinklers laundry utility hall foyer steam floor desk sconces table shelves
chairs massage vent dispensers filters water jetted aerator cleaner torchieres
shower systems lavatory valves Your online resource for all of the plumbing and
lighting products that you need for your home!
HomeCenter.com Scam Alert!
(Fraudulent Drop Ship Business Selling Home Improvement
Products)
Updated:
This is an account of my personal
experience with ordering some Danze bathroom faucets
from http://www.HomeCenter.com. I’ve summarized the Homecenter.com scheme to
defraud you, my personal experience with them, and also provided the actual
email correspondence that I had with the CEO/owner of Homecenter.com. The email
correspondence let’s you see for yourself the customer service I received. You
should expect the same treatment if you place an order. In other words, expect
to lose some money. I’ve changed my name to HomeCenterFool
because that’s what I felt like after this two months long ordeal.
Homecenter.com is
rated F (lowest rating) by the
http://www.bbb.org/new-york-city/business-reviews/home-centers/homecenter-com-in-new-york-ny-70658/
Homecenter.com
customer complaints are posted at the following web sites:
http://www.resellerratings.com/store/HomeCenter
http://www.complaintsboard.com/?search=homecenter.com
http://www.ripoffreport.com/reports/search/homecenter.com
If you've already been victimized by Homecenter.com,
it’s very important that you file your complaint so that something can be done
about it:
You can file a complaint at each of the following offices. All of these are easy to fill out online forms, with the exception of the New York Office of the Attorney General. The NYOAG form must be printed and mailed.
type in Homecenter.com for the business name, then click File Complaint to file your own
complaint.
FBI Internet Crimes Form: http://www.ic3.gov/complaint/default.aspx
New York Office of the Attorney General: http://www.ag.ny.gov/sites/default/files/pdfs/complaints/internet_complaint.pdf
Last year (2009), the New York Attorney General’s
office clamped down on seven
While the Homecenter.com scam differs from the ones
previously prosecuted, it is equally fraudulent. Although the individual losses
may be small ($120 in my case), the collective loss to customers over the past
10 years must be in the millions. The only way to stop this fraud is to make
the authorities aware, and the only way to do that is to file your complaint.
The Homecenter.com Scheme to Defraud You
Homecenter.com advertises low
prices to attract as many customers as possible. Their web site and telephone
sales persons imply that almost every product is in stock and available for
immediate shipment. They cleverly disguise the fact that they are a drop ship
company (i.e., they don’t actually stock anything).
When you place your order, they
pass the order on to a third party, typically the product manufacturer. They
then send you an email notification that your order has a 2-3 week lead time.
In that email, they encourage you to utilize their Drop Ship program if
you need the product sooner. That enables them to raise the price an arbitrary
amount by charging additional fees. If that option is too distasteful for you,
they offer the option to cancel. With a cancellation fee of 40%, that is the
option they want you to choose because it’s the most profitable for them.
Their company policies are devised
to entrap you. As soon as you click the Buy button, your credit card is charged
and your order enters the shipment process. By their definition, that is when
your order is subjected to their fees, even if the item you order is no longer
available. At that point, they feel they can ignore all your complaints and
take as much time as they want to ship your order.
When they do respond to a
complaint, it is only to point to their policy page as if it was a license to
steal. As bad as their policy page reads, it’s actually much worse. They view
their policy page as a restriction on your options, not on theirs. They charge
you larger fees than their published policies suggest. They use the added fees
as leverage, offering to eliminate them if you agree not to dispute the charges
with your credit card company.
My Personal Experience
The Homecenter.com web site
implied, and their telephone sales person confirmed, that the item I ordered
was in stock. After ordering, I got their standard email response informing me
that there was a 2-3 week lead time. I called their order line again posing as
a new customer. Again I was told that the item was in stock and could be
shipped immediately. When I informed them that I had already ordered the item
and asked when it would be shipped, they passed me to customer service. I
listened to music for about an hour before being disconnected.
My protests of being lied too fell
on deaf ears. They refused to cancel the order without a 25% restocking fee, so
I waited patiently for shipment. After 3 weeks with no shipment, and with
Unable to wait any longer, I was
finally able to get CEO Brian Okin to cancel the
order, but only after charging me a 40% fee, 25% for restocking + 15% for
return authorization. When I explained that there was no restocking or
returning involved, Mr. Okin explained that
I then checked back with Danze, who informed me that
I didn’t agree with the charges,
so the fee remained at 40%. In his email communications, Mr. Okin now refers to the 15% portion of the 40% fee as an unauthorized/dispute fee. Calling
it an unauthorized return fee became a little too ridiculous even for him. Now he’s charging me
15% for not obtaining his authorization to disagree with his entitlement to
steal.
Note: I subsequently ordered the
product from another retailer that actually did stock it and I received the
item in 3 days, at a cost that was less than what Homecenter
charged for doing nothing.
My Email Correspondence with Homecenter.com from
Beginning to End
From: HomeCenter.com Tracking
To: HomeCenterFool
Sent:
Subject: Order #54600719 (Confirmation
#S3916748) has been Processed
Dear HomeCenterFool,
Thank you very much for shopping with us! Your order has been processed. Your
confirmation number is S3916748.
We will provide you with shipping and tracking information as soon as we ship
your order.
Rebecca Okin processed this order for you, and would
like to provide you with the following additional information:
Thanks very much for your order. We really appreciate your business! There is a 2-3
week lead time on this order. If
you would like this order to ship out faster, please contact our customer
service team about our Drop Ship Program at tracking@homecenter.com.
Sincerely,
Homecenter.com
For more information about our Drop Ship Program, click here:
http://www.homecenter.com/info/policy.asp#fastershippingoptions
DropShip Program
If an item has a lead time that is too long for you, simply request our DropShip Program. HomeCenter.com has supplier relationships
established for over 50 years across the
From: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
When I
called, I was told that these items were in stock and would ship out
immediately. Now you tell me that they may ship in 2-3 weeks. Please cancel
this order and credit my account in full. Otherwise I will dispute this charge
and complain to the BBB.
Sincerely,
HomeCenterFool
From: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Please
confirm that this order has been cancelled and that my card has been credited
for the full amount.
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
This order can be canceled with a 25% restocking fee or we
can ship it in approx 7 days. Please advise
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
If you can
ship the items by Tuesday of next week, then do so. If I don't receive a
legitimate tracking number by then, I will assume that the order has been
cancelled. I don't appreciate being lied too and I will dispute any
cancellation fees.
Sincerely,
HomeCenterFool
From: Brian Okin (CEO)
<cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Please
contact me on Monday for tracking information.
Thanks,
Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
This is a
reminder to send me the tracking number for this order.
Sincerely,
HomeCenterFool
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Please
verify that this order has been cancelled.
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
This order cannot be canceled.
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Are you
telling me the product has shipped? Who did it ship with and what is the
tracking number?
Sincerely,
HomeCenterFool
From: HomeCenterFool
To: Brian Okin (CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
I checked
with Danze. They informed me that they have
discontinued the item that I ordered (D232158BN) due to lead content.
Therefore
please cancel this order as requested and credit my account in full.
Your
website does list an equivalent item D222158BN, as being in stock. I really
don't think that means you would ship it if I ordered it, but I
would be willing to accept that item as a substitute for the one I ordered if
you could ship it out immediately. Otherwise, please cancel my order and credit
my account as requested.
Sincerely,
HomeCenterFool
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Since you
did not respond to my previous email, I will just assume that you were
unable or unwilling to ship the items I ordered. I just ordered these items
from another retailer and will be receiving them on Friday. Therefore there is
no need now for you to wait for Danze to ship you the
discontinued items that you ordered from them.
As
requested so many times before, I expect my account to be credited in full. I
know this will fall on deaf ears, but you could make a lot more money by
treating your customers with some respect rather than treating them
like the enemy.
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
HomeCenterFool:
I have taken care of this for you already. Please immediately cancel the items
with the other company or you will end up with duplicates!!!!
I will
review and get you details tomorrow when I'm back in the office.
Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
I gave you
way more than ample opportunity to take care of it. It's too late now. The
other retailer processed and shipped my order immediately. It is coming via Fedex and will arrive on Friday.
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
No problem.
I will cancel your order and refund you less the 25% restocking fee and
shipping charge from Danze. If you decide to cancel
the other order and take the items from us before we ship back to Danze, we can do that too.
-Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Well, I
guess I'll have to take what I can get and dispute the rest.
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
HomeCenterFool,
You've been
credited, less 25% restocking fee and 15% unauthorized return / chargeback fee.
If you'd like to email me that you accept the restocking fee, the 15% will be
waived.
-Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Well let's
recap. You are proposing to charge me a restocking fee of 25% for a product
that you do not stock. Plus, you are proposing to charge me an unauthorized
return fee of 15% for a product that you never shipped. So if I accept
your proposal, you will charge me 25% of my order total for doing nothing.
If I don't accept, you will charge me 40% of my order total for doing nothing.
That really is your business model, isn't it? Do you honestly think that
treating your customers this way is a good business strategy?
Sincerely,
HomeCenterFool
From: Brian
Okin (CEO) <cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
HomeCenterFool,
The Danze items will be at my warehouse shortly. You can
have them shipped to you or we can ship them back to Danze
with the fees below. We don't make money on the cancelation
or on returns with restocking fees. We are charged restocking fees from Danze and the other manufacturers.
Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
Being an
authorized dealer for Danze, I would expect you to
know this already, especially after I pointed it out in an earlier email.
However, I'll explain it again.
The Danze product that I ordered from you, D232158BN, has been
discontinued by Danze. What that means is that this
product is no longer available from Danze, not
now, not ever again. That means that Danze cannot
ship it to you, and thus you cannot return it to them. Now if you
want to charge me some fictional fees for restocking items you don't stock or
returning items you don't receive, I can't stop you. All I can do is dispute
the charges. I'm not sure why you want to handle it that way, but I guess
that's just your way of doing business.
Sincerely,
HomeCenterFool
From: Brian Okin (CEO)
<cancel@homecenter.com>
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
D236058BN is the item
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
Although
D236058BN is not the item I ordered, Danze does claim
that it is a replacement for the item I did order, D232158BN. However it is not
available from Danze. The earliest date that it will
be available is February 26, recently changed from February 5 a few days ago,
but Danze was non-committal about that. It could
change again to a later date.
That should
give you ample opportunity to cancel your order from Danze
so that you won't have to deal with shipping it back or incur unnecessary fees.
Since the item you ordered is no longer carried by Danze,
they should have notified you and given you the opportunity to cancel, and you
should have notified me and given me the opportunity to cancel, without
charging a 25% cancellation fee. I have never encountered any business,
other than your own that does that. Danze is an
upstanding company, so I feel confident that Danze will
be willing to cancel your order without fee considering the circumstance.
If not, let me know and I will contact Danze and
explain the situation.
Sincerely,
HomeCenterFool
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
I just
received some great news from Danze (see email
below). They say that they received your cancellation notice and have cancelled
your order with no fees. That means you don't have to restock the product or
return it to Danze. That means that you can now
credit my account the $119.85
restocking and return fee that was not credited on
Sincerely,
HomeCenterFool
From: customer-service.danzeonline@globeunion.com
To: HomeCenterFool
Sent:
Subject: Re: Subject: Customer Service -
questions/comments from Danze web site
Homecenter.com requested and we did cancel 2 pcs
D236058BN from
Danze will not be charging a
restocking fee to Homecenter.com
Regards,
Feel free to call us: 888-328-2383
Regards,
Lina
Globe Union American Corp.
Tech Support
U.S :1-888-663-2603
From: Brian Okin
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
HomeCenterFool:
Your order is considered to have entered the shipping process. I won't
discuss this further. We charge a 25% restocking fee for orders which have
entered the shipping process and are returned.
-Brian Okin
Homecenter.com
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
You charged
me 40%. I am sure it's hard to keep straight with all the complaints you must
be dealing with, but you charged me an extra 15% for return authorization. I am
still trying to figure out how to return the items you didn't ship. That's
a real dilemma.
In your
email dated Feb 04, you stated the reason for not crediting my account the full
amount as follows:
"We don't make money on the cancelation or on returns with restocking fees. We
are charged restocking fees from Danze and the other
manufacturers."
You were
not charged a restocking fee from Danze, as verified
by the following email from Globe Union of which Danze
is a subsidiary:
Homecenter.com requested and we did cancel 2 pcs
D236058BN from
Danze will not be charging a
restocking fee to Homecenter.com
Regards,
Feel free to call us: 888-328-2383
Regards,
Lina
Globe Union American Corp.
Tech Support
U.S :1-888-663-2603
Since the
40% fee ($120 in my case) didn't get credited back to me and didn't get
paid to Danze, you must still have it. It
appears that you make a pretty handsome profit on cancellations
and returns with restocking fees, considering that no restocking or returning
took place. After seeing the number of complaints filed against your company,
I expect that is how most of your money is made.
Sincerely,
HomeCenterFool
From: Brian Okin
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
HomeCenterFool:
We can ship you the item, no fees. In the spirit of compromise, and to
put this to bed, I'm willing to reduce the fee to 18%, and waive the balance of
it. This is an offer to settle the dispute, and is valid until Friday.
If you accept, please email me.
Brian
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
An honest
business would credit my account in full as I've requested so many times.
You still owe me $119.85.
I do
understand why you have made this such a laborious procedure. It's your
standard business practice. You advertise product availability, then attempt to extract large fees for prompt shipment
through your drop ship program, or through
order cancellation. You think that is a good way to boost your
profits, but it does have serious negative side effects. For one, you don't get
many if any repeat customers. But more importantly, word of mouth is a very
powerful thing. Mistreated customers have a strong motive for
spreading the word.
Sincerely,
HomeCenterFool
From: Brian Okin
To: HomeCenterFool
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Wrong.
We've been
in biz over ten years because we offer the best prices and great service.
If you order something that is not in stock, most companies tell you to
either wait or cancel. We on the other hand, offer the Drop Ship Program. We
are charged more for those shipments, and make LESS even when we charge you
additional to drop ship the items.
Brian Okin
From: HomeCenterFool
To: Brian Okin
(CEO) <cancel@homecenter.com>
Sent:
Subject: Re: Confirm Order #54600719
Cancellation
Brian,
Most companies
are honest about whether or not an item is in stock. An honest company
would not have told me the item I ordered was in stock when in fact it was
not. An honest company would have informed me that the item I ordered was
discontinued and that the replacement for that item was not available. An
honest company would have allowed me to cancel the order at that point without
fee. Don't delude yourself into thinking that you run an honest company.
Sincerely,
HomeCenterFool
_______________________________________________________________________________________________________________
Homecenter.com is an Authorized Reseller of Danze Products. The Following Emails Were My Attempt to
Inform Danze of the Fraudulent Business Practices Employed
by Homecenter.com. I Copied These Emails to Homecenter.com and Elicited a
Response from Owner Brian Okin.
From: HomeCenterFool
To: internetreseller@globeunion.com
Cc: Brian Okin (CEO) <cancel@homecenter.com>
Sent:
Subject: Internet
Reseller Authorization
To the
person in charge of granting authorized reseller status to online retailers:
Your
authorized reseller, Homecenter.com, is the most disreputable company that I
have ever had the displeasure of doing business with over the past decade of
online shopping. On
_________________________________________________________________________________________________________________________________
From: customer-service.danzeonline@globeunion.com
To: HomeCenterFool
Sent:
Subject: Re:
Subject: Customer Service - questions/comments from Danze
web site
Homecenter.com requested
and we did cancel 2 pcs D236058BN from
Danze will not be charging a restocking fee to Homecenter.com
Regards,
Feel free to call us: 888-328-2383
Regards,
Lina
Globe Union American Corp.
Tech Support
U.S :1-888-663-2603
____________________________________________________________________________________________________________________________________
On
After falling
victim to Homecenter.com, I took the time to research this company and found
that this was their standard business practice. There are countless complaints
filed at the following sites:
http://www.resellerratings.com/store/HomeCenter
http://www.complaintsboard.com/?search=homecenter.com
http://www.ripoffreport.com/Search/homecenter_com.aspx
The resellerratings.com site provides
the most accurate company ratings because it does an excellent job of
preventing companies from boosting their ratings by posting lots
of positive reviews of themselves. I've posted my personal
experience, including the complete email communications that I had with CEO
Brian Okin, at http://www.mixsoftware.com/HomeCenterFool.htm.
It reveals the true character of this man and the company he runs.
After my
experience with Homecenter.com, I ordered the same products from another online
reseller (one not listed on the Danze site as an
authorized reseller). This reseller actually did stock your products and
delivered them in 3 days. Unlike the exhausting experience that I had with
Homecenter.com, the unauthorized reseller was a pleasure to do business with.
One of the
reasons that I ordered from Homecenter.com was that you list them as an
authorized reseller. Since I had never ordered from Homecenter.com, your stamp
of approval gave me confidence that they were a legitimate
business. Unfortunately that was a bad assumption.
Homecenter.com borders on being a criminal enterprise. You should take the
time to evaluate your implied endorsement of this company.
Sincerely,
HomeCenterFool
From: HomeCenterFool
To: internetreseller@globeunion.com
Cc: Brian Okin (CEO) <cancel@homecenter.com>
Sent:
Subject: Internet
Reseller Authorization
Follow Up
on Your Authorized Reseller - Homecenter.com:
It was very
puzzling to me as to why your authorized reseller, Homecenter.com CEO Brian Okin, even bothered to post replies to the
complaints he receives at http://www.resellerratings.com/store/HomeCenter.
I knew that
he wasn't attempting to please his customers. My own personal experience
proved that. I then thought that maybe he was doing it for the
manufacturer's benefit. I thought that maybe a manufacturer might not appreciate
being associated with a company that elicits so many customer complaints.
The fact that he replies to some complaints makes it appear like he
cares. It wasn't until I saw the connection between resellerratings.com and
the
Sincerely,
HomeCenterFool
From: Brian Okin
To: HomeCenterFool
Cc: internetreseller@globeunion.com
Sent:
Subject: Internet
Reseller Authorization
HomeCenterFool,
I'm very sorry that you are so unsatisfied with our service.
I see that you've been spending a lot of time emailing our vendor about this
order. Unfortunately, I'm not going to be able to satisfy you fully.
As I stated in my emails, once an order has entered the shipping process,
it cannot be canceled. It must be returned. Your order entered the shipping
process. Your options at the time were to take delivery of the item
within approximately 7 days, or else as an accomodation
I was also willing to have it drop shipped from a third party warehouse with a
small added charge for our Drop Ship Program. Instead, you chose option
3, which was to cancel the order and try to dispute the restocking fee.
As per our policies, we will not waive this restocking fee. I'm not
inclined to make any exception for you whatsoever at this point. Your
emails are becoming spam, and are filled with lies and mistakes. My
company has been in business over ten years. We have hundreds of
thousands of satisfied customers. While we are not one of the companies
who integrated our checkout process with some third part ratings websites, as
you pointed out, this means that the only ratings we have gotten on websites
such as resellerratings.com are when
customers seek out these websites independent of our checkout process and
website. I am considering adding them to our checkout process because it
will encourage a larger and more diverse cross section of our buyers to review
us on those sites. As of now, the problem with websites such as this is that
they are self selecting. While 99% of our customers are happy, most happy
customers don't seek out ratings websites to write reviews. Then when
someone is unhappy, such as you, you'll go to all of the ratings sites to post
your negative review as many times as you can. You'll even make up
stories about why I answer the reviews and give all sorts of theories and
explanations which are false. While I actually do bend the rules once in
a while just to satisfy a customer, and while we go out of our way to satisfy
our customers, giving them the best prices, a huge inventory, fast shipments,
and fast email responses, there are times when some customers just aren't going
to be satisfied.
At this point, I'm very sorry but I'm unwilling to bend our
policies to accomodate your wishes for a full refund.
No matter how many times you try to spin it differently or lie about the
situation, the facts are that I gave you your options as per our policies and
you chose this option. However, as one last ditch effort to accomodate
you with my only non-negotiable offer, if in the future, you find yourself
needing any home improvement products that we carry, I will consider offering
you a substantial discount off of any items that you order from us, just as a
compromise so that you can feel that we made up for the restocking fee which
you are disputing. In addition, as I stated, I will reiterate my expired
offer, which is that you stop the dispute with the credit card company, and in
return I would waive the 15% unauthorized/dispute fee, as well. If those two
parts will satisfy you, then let me know. If not, then by all means, keep
sending emails and spending as much time on this as you wish. We have
followed our policies, and we will not respond to any more of your emails or inquiries except in the case of your
positive response to my last and final offer of compromise.
Sincerely,
Brian Okin
Owner, Homecenter.com
From: HomeCenterFool
To: Brian Okin (CEO)
<cancel@homecenter.com
Cc: internetreseller@globeunion.com
Sent:
Subject: Internet
Reseller Authorization
Brian,
I don't
know if Danze is fully aware of your unethical
business practices, or even if they care. At least now they should have reason
to investigate if they do care.
My purpose
in copying you on my email to Danze was to let
you know that I care. I don't care about the money you stole from me, that
was an insignificant amount. What I do care about is the fact that you've been
stealing from your customers for over 10 years and you haven't been stopped
yet. Your scam may be different from the ones already prosecuted but it is
equally fraudulent. Although you point to your policy page as if it was
a license to steal, that defense won't work once the number of
complaints reach the NYOAG threshold.
You called
me a liar in your response. I would direct anyone who cares to our email
communications. I can't indict you any better than you do with your own
words. You also dismiss the complaints on resellerratings.com as a skewed
sampling (self selecting in your words). The average rating for a company on
that site is 7.91 out of 10. Your rating is 1.37 out of 10. There are also a
lot more reviews posted for your company than others. It appears that
people have "self selected" your company as the one to complain
about. I too would like to see you link your site to resellerratings.com,
but we both know when that will happen.
Sincerely,
HomeCenterFool